Shipping & Delivery Policy

Last updated: July 3, 2026

Eye Station Opticians is committed to delivering your eyewear safely and on time. This Shipping & Delivery Policy explains how and when your order reaches you.

1. Order Processing

• Orders are processed within 1–2 business days of successful payment.
• Prescription and customised lens orders may take an additional 2–4 business days for fitting and quality checks.
• Orders are not shipped on Sundays and public holidays.

2. Delivery Time & Charges

• Estimated delivery is 3–7 business days across India, depending on your location.
• We offer free shipping on all prepaid orders across India.
• Delivery timelines are indicative and may vary due to courier delays, weather or unforeseen circumstances.

3. Shipping Partners & Tracking

We ship through reputed courier partners. Once your order is dispatched, we will share the tracking details via SMS/email/WhatsApp. You can also track your order from the Track Order page.

4. Delivery Area

We currently deliver across India. For international orders, please contact us directly for availability and charges.

5. Undelivered / Delayed Orders

If a shipment is delayed beyond the estimated time, or returned to us due to an incorrect address or unavailability, our team will contact you to re-arrange delivery. Please ensure your address and phone number are accurate at checkout.

6. Returns & Refunds

For returns, exchanges and refunds, please see our Refund & Return Policy.

7. Contact Us