Privacy Policy

Last updated: July 3, 2026

Eye Station Opticians (“we”, “us”, “our”) operates https://eyestationopticians.com/. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or make a purchase. By using our website, you consent to the practices described here.

1. Information We Collect

• Personal details you provide — name, billing/shipping address, email, phone number.
• Order & payment information — items purchased and transaction details. Card/UPI/net-banking data is processed securely by our payment partner (Razorpay) and is never stored on our servers.
• Prescription details you share for lens fitting, handled with strict confidentiality.
• Technical data — IP address, browser type and cookies used to improve your browsing experience.

2. How We Use Your Information

• To process, fulfil and deliver your orders.
• To communicate order updates, respond to enquiries and provide customer support.
• To improve our products, website and services.
• To send offers or updates where you have opted in (you can unsubscribe anytime).

3. Sharing of Information

We do not sell or rent your personal information. We share it only with trusted third parties who help us operate our business — such as courier/logistics partners and our payment gateway (Razorpay) — and only to the extent necessary. We may disclose information if required by law.

4. Payment Security

All online payments are processed through Razorpay, a PCI-DSS compliant payment gateway. Your financial information is encrypted and handled directly by the payment processor.

5. Cookies

Our website uses cookies to remember your cart, preferences and to analyse traffic. You may disable cookies in your browser settings, though some features may not work as intended.

6. Data Retention & Security

We retain personal data only as long as necessary to fulfil the purposes described here and to meet legal obligations. We apply reasonable technical and organisational measures to protect your data.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us using the details below.

8. Contact Us

For any questions about this Privacy Policy, please contact: