Refund & Return Policy

Last updated: July 3, 2026

At Eye Station Opticians we want you to be completely satisfied with your purchase. This policy explains our cancellation, return and refund process.

1. Order Cancellation

• Orders can be cancelled before they are dispatched by contacting us on +91 97272 71190.
• Once an order has been shipped, it cannot be cancelled but may be eligible for return as per the terms below.
• Customised or prescription lens orders cannot be cancelled once processing has begun.

2. Returns & Exchange

• You may request a return or exchange within 7 days of delivery.
• The product must be unused, in its original condition and packaging, with all tags, cases and accessories intact.
• Prescription lenses and made-to-order items are non-returnable unless there is a manufacturing defect or an error on our part.
• To initiate a return, contact us with your order ID and reason for return.

3. Damaged or Defective Items

If you receive a damaged, defective or incorrect product, please notify us within 48 hours of delivery with photographs. We will arrange a replacement or full refund at no extra cost.

4. Refunds

• Once your returned item is received and inspected, we will notify you of the approval of your refund.
• Approved refunds are processed to your original payment method (via Razorpay) within 5–7 business days.
• For Cash-on-Delivery orders, refunds are made via bank transfer/UPI to the account details you provide.
• Shipping charges (if any) are non-refundable, except in the case of a defective or wrong item.

5. How to Reach Us

For any cancellation, return or refund request, contact: